Linkage Map Model

**Pattern Name:** Linkage Map Model

**Introduction:** In the final analysis, processes create products and services.

Deming's Business as a System process diagram, 1951.

**CONTEXT:** Reliable production of goods and services require reliable processes.

**Process steps are often invisible.**

**Forces:**

**Make all necessary processes visible.**

**Actions:**

Create linkage maps of the entire organization, including linkages (processes) to and from customers and suppliers.