Curriculum Vitae Kerry Louise Turner 9 Aldham House Lane Email: kerry.l.turner@gmail.com Wombwell Tel. +44 (0)7853 896127 Barnsley South Yorkshire S73 8RF Date of Birth 1st March 1963 # Personal Profile Kerry worked for leading international business advisory services firm, Price Waterhouse Coopers, for over 20 years. Her consulting assignments in Strategy, Performance Management and Marketing have given her experience of working in many sectors and countries. Her commercial clients included household names such as Nestle, Bass and M&S. She has also worked in the government and voluntary sectors where her clients have included the Department of Health and the Ministry of Defence. She was recognised as the leading expert in PwC for her Performance Management and Systems Thinking expertise. For the last 14 years Kerry has worked freelance. She has continued to deliver projects, individually and in partnership with other consultancies, for organisations such as the Ministry of Justice, the Royal National Institute for the Deaf and many new start-ups. She has also fulfilled a lifetime ambition to become a published author in the equestrian world with a book and numerous magazine articles to her name. Kerry is passionate about the educational value of Systems Thinking and is engaged in a part-time PhD to evaluate the potential in UK schools. She is also a STEM ambassador.
# Employment History **2008-present - Management Consultant at KnowLimiTs (self employed) and research professional** Kerry works as a freelance consultant to deliver Strategic Learning and Performance Management assignments using Systems Thinking and Modelling. In partnership with KPMG Consulting she has completed several public sector engagements for the Ministry of Justice and the Police, and independently with the Prisons Service and the Royal National Institute for the Deaf. She has also worked with a host of start-up enterprises including a rehabilitation centre and a Heritage centre. In 2018 she carried out an independent systems analysis of the Grenfell Tower Fire in London to explore the system which caused the disaster and the deaths. The findings have been presented at two conferences and have implications for building design and for how humanity can better manage the climate. Kerry is passionate about facilitating young people to see and intervene more effectively in systems. She has worked with numerous schools and associations in the UK. She is the tutor on the Systems Thinking/Dynamics course at Genwise, India. She has recently delivered two “See the Systems” experiences for schools in Oregon and California in the USA. She actively promotes Systems Thinking in business, sport and education. She is a STEM ambassador and volunteers on the Operational Research Society “OR in Schools” initiative.
# 2005-2007 – Career break, Equestrian author Kerry applied systems science to understand the interactions between horse and rider and revolutionise her riding performance. She published a book “Riding Dynamics” in October 2007.
# 1985-2005 – Management Consultant at Deloitte Haskins & Sells (1985-1990); Coopers & Lybrand Deloitte (1990-1997); PriceWaterhouseCoopers/PwC Consulting (1997- 2002); IBM Business consulting (2002-2005) Kerry joined DH&S in 1985 as a Junior Consultant. She progressed rapidly to Principal Consultant grade where her responsibilities included Project Delivery, Business Development and Practice Management. She remained with the firm for 20 years through several mergers. As a Principal Consultant, Kerry’s project delivery responsibilities included project management, providing subject matter expertise and ensuring projects met best practice. Her business development responsibilities included marketing service lines, developing proposals for clients, and innovation (creating and growing new service lines). Her practice management responsibilities included recruitment, training and managing/mentoring staff. Kerry was sought after as a leading expert in three service lines: Performance Management, Strategy Design and Marketing Effectiveness.
# Performance Management Kerry created a new approach to the development and use of Performance Measures in organisations using Systems Modelling. She built capability in the consultancy and in her clients through novel training approaches. She was an active networker and knowledge sharer being a founder member of the consultancy’s Performance Management Network. # Representative projects included **Nestle** – development of a global KPI framework and associated processes to implement global strategy and grow shareholder value. Kerry worked with Nestle for over 3 years. **Marks & Spencer** – developed a board level balanced scorecard and cascade of KPIs to store level. **The Post Office** – developed performance measures and management processes to prepare for the transfer from public to private sector and competitive forces. **Ministry of Defence** – design of performance measures to underpin service level agreements between support units and their internal customers. She also worked in this area with Allied Dunbar; British Telecom; ICL; ABB; Woolworths; Safeway; Inland Revenue; Home Office
# Strategy Design Kerry created a new approach to the development and evaluation of strategy using Systems Thinking and Dynamic Modelling. Representative projects included
**Department of Health** – forecasted future staffing requirements for the Public Expenditure Survey bid. Also evaluated interventions for managing waiting lists. **Thorn UK** – evaluated alternative business models and future direction **Highways Agency** – designed policies to minimise road traffic accidents Her other clients have included **Allied Domecq; Inchcape; BMW UK; Abbey National; M&S**
# Marketing Mix effectiveness Kerry created a new approach to the evaluation of marketing investments using a combination of Systems Thinking and advanced statistical techniques. Representative projects included **Bass plc** – Kerry worked with Bass for over 3 years evaluating and improving the effectiveness of advertising on leading brands such as Carling Black Label. Her other clients in this area included Spillers Petfoods; Mars; Britvic Soft Drinks; Abbey National; TSB
# Education **2018 Ongoing Centre for Systems Studies, University of Hull** ▪ PhD Systems Science **1984 – 1985 Management School, University of Lancaster** ▪ Master of Science Operational Research 1981 – 1984 University of Lancaster ▪ BSc (First Class Hons) Mathematics (inc Maths, Operational Research & Systems) ▪ Awards: 1982 Best female student of the year (UK Federation of Professional Businesswomen); 1983 Emlyn Lloyd Mathematics Prize; 1984 William Pickles award (best degree results) **1974 – 1981 Wombwell High School** ▪ 4 A levels: Mathematics (A); Economics (A); History (B); General Studies (A) ▪ 8 O levels: 7 (A); 1 (B); CSE grade 1 Art & Design
**Affiliations** Member of the System Dynamics Society; the Operational Research Society; and, the International Council for Systems Engineering
**Languages** English and French
**Interests** Horsemanship, Swimming, Walking, Cycling, Reading, Poetry, Films